FAQ
FAQ Help Center
Frequently asked questions about Carpet Cleaning.
We pride ourselves on carpet and upholstery cleaning services.
We have many satisfied customers and provide cleaning solutions for any size homes, and we guarantee to meet your satisfaction.
We get most of our work through word of mouth so we ensure the quality of our work is up to high standard.
Yes we are fully insured.
It is our top priority to ensure that we do not cause any damage to your home, however sometimes accidents do happen. If something is damaged we will make every effort to repair or have the item replaced.
Yes, we do everything we can to work round your schedule and to ensure we arrive on time.
Our fully trained carpet and upholstery cleaning experts who are fully insured they have been through background checks and a strict selection process. Each expert has graduated from an advanced training course in professional carpet and upholstery cleaning, expert stain removal and leather cleaning so you will get the best results every time.
We suggest that you move small objects, lamps, ornaments, side tables etc. We will move most of the furniture sofas, chairs, tables etc as we work. Large items of heavy furniture, bookcases, entrainment centre’s we work around. Because of health and safety reasons our experts do have the right not to move any pieces of furniture or household object they do not feel comfortable with.
Carpet and upholstery are complicated surfaces. The type of fibre and manufacture are factors to consider therefore it is difficult to predict the drying time as humidity and airflow are also factors to take into account. We will leave your carpets and upholstery as dry as possible, however for your carpets and upholstery to be completely dry we’d say no longer than 4-6 hours. If you do need your carpets and upholstery dried sooner, please let our expert know and he will use the appropriate cleaning system.
You can walk on your carpet immediately but it is recommended that you limit traffic until completely dry.
Yes. The products that we use are entirely safe and child/pet friendly. We have material safety data sheets on all products that we use.
Again, all the products that we will use are child and pet friendly. Pets and children are completely safe, although we do recommend that they are kept away from carpets and furnishings until they are completely dry.
Yes. Having your carpets and upholstery cleaned removes dirt and pollutants, which makes for a friendlier breathing environment. Your carpets and upholstery does a valuable job by acting as a filter, trapping air pollutants like pollen, chemicals, tars, bacteria, fungi, cigarette smoke, and residues. Carpets and upholstery can become heavily infested with dust mites whose droppings can trigger asthma attacks. All these pollutants should be removed with regular professional cleaning.
No, the dirt acts as an abrasive when trapped in your carpets and upholstery and should be removed to reduce wear, and so that they stay cleaner for longer.
Yes, our company as well as carpet manufacturers highly recommend that you reapply a protector after professional cleaning to restore the original stain resistance. Many manufacturers even require fabric protection as part of the warranty on the carpet.
EXCELLENTTrustindex verifies that the original source of the review is Google. ⭐⭐⭐⭐⭐ We used London Sofa & Carpet Cleaners LTD for commercial carpet cleaning and were very impressed City of London Professional, efficient, and minimal disruption to our business. The carpets look noticeably cleaner and refreshed Highly recommended for any business in LondonPosted onTrustindex verifies that the original source of the review is Google. I booked this company based on their reviews, but unfortunately my experience didn’t reflect that at all. None of the stains were removed, and when I asked for a reassessment, I was told I would need to pay an additional fee just for them to return and review the issue. I contacted the carpet manufacturer directly, who confirmed that professional cleaners should be able to assess the material correctly and use appropriate products. This made the outcome even more disappointing. Overall, I found the service ineffective and the follow-up support lacking. I would not recommend.Posted onTrustindex verifies that the original source of the review is Google. It's a very professional company. Thank you very much. I will continue working with you.Posted onTrustindex verifies that the original source of the review is Google. I was searching for a carpet cleaner on Google. I found the company, called them, and they responded quickly. They provided excellent service, and my carpet is now very clean. I recommend to everyone who wants professional service.Posted onTrustindex verifies that the original source of the review is Google. Very very good servicesPosted onTrustindex verifies that the original source of the review is Google. Communication & booking was very fast. Price for our L-shaped sofa (with pet stains/odour) was very reasonable. On the day of cleaning, Mehmet was great! He arrived on time, and was very friendly and efficient. The sofa is very clean and we are happy with the result. Will definitely book again!Posted onTrustindex verifies that the original source of the review is Google. They were fantastic. From the point of messaging to coming round was about 4 hours and the job was great. We have a large velvet sofa and foot stool which is lovely but needed a freshen up. Haldun was really easy to deal with and the job is great! Thank you for your services!Posted onTrustindex verifies that the original source of the review is Google. Great service - cleaned everywhere and took extra care and time to make sure all areas were clean Would defo recommendPosted onTrustindex verifies that the original source of the review is Google. I’m extremely satisfied with the service! The team at London Sofa & Carpet Cleaners LTD was professional, punctual, and very thorough. My sofa and carpets look as good as new, and they smell fresh without any harsh chemical odor. The staff was also very friendly and easy to communicate with. I highly recommend their services and will definitely use them again in the future!Posted onTrustindex verifies that the original source of the review is Google. Thank you for services and the carpet cleanings. Mr. Haldun was excellent in his work, he was also so kind and helpful.
We’ve got all your cleaning needs covered
With over 9 years of experience cleaning everything from houses to offices, you can trust us with your health and safety.